Equanimity

I am going to attempt to remain equanimous in this review of La Terranea. Here goes nothing:

Perched on a cliff above the ocean, La Terranea has a location that begs for romance, beauty and relaxation. The bathrobes are the plush kind you want to steal away in your suitcase. The wine list is everything a Southern California wine list should be: extensive and expensive. The fitness center is practically perfect, although it faces the pool instead of the ocean (something that can be easily fixed by moving the machines 180). The spa was lush and everything spa whore such as myself would love. The facial and couples massage left me in a state of ahhhh.

But here is equanimity comes along. There are two things that La Terranea managed to do which I argue are rather inexcusable. We were there to attend a wedding…ie, wear a suit kind of wedding. When my husband sent his suit out for pressing and they sent it for dry cleaning instead, my hubby was left in sweats for the ceremony. No joke. Rather embarrassing. Second, when the hotel staff promised to arrange a rental car, the car arrived an hour and a half late. By that time I hailed a cab for the $120 ride to my next location.

So, here’s a tip for you La Terranea. If you are going to do it…do it right. And if you do something wrong, apologize. Instead of a nice apology, the manager whose name started with a Z (cant be too many of you, hmmm?) decided to get in a full blown argument of his story/my story. What happened to the customer is always right? Apology would have gone a long long way here buddy.

Think we will stick to Pelican Hill, Bacara or St. Regis next time we head South.

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